Life Tips — Support
Your emergency handbook — calls, contacts, and insurance in one place
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Life Tips is an offline emergency handbook for life in the US: emergency numbers, emergency contacts with one-tap SOS, policy reminders, an ICE medical card, and first-aid and everyday guides. Questions, bug reports or feedback? Email contact@nebulatechapps.com and tell us your iPhone model, iOS version, and what happened.
Is Life Tips medical or legal advice?
Life Tips gives general information only. It is not medical or legal advice. In an emergency, call 911.
How do I move around the app?
Use the bar at the bottom: Home, Guides, Contacts and More. The red phone button in the middle is SOS.
How do I change the language or the look of the app?
Open More. Tap Language to switch between English and Chinese. Tap Appearance to choose Match System, Light or Dark.
Does it work offline?
Yes. Your data stays on your device and the app works without an internet connection. Only the optional features that open other apps (Maps, Messages, the App Store) and the ad banner (iPhone) need a connection.
How do I call an emergency number?
Open Contacts. The emergency numbers are at the top. Tap one to open your dialer.
Can I change the emergency numbers?
Yes. In Contacts, tap the edit (pencil) icon in the emergency numbers section. You can change numbers and labels, add new ones or delete them. Tap the restore icon to bring back the defaults.
How do I add an emergency contact?
Open Contacts and tap + in the top right. Enter a name, phone number and an optional note (for example, Wife or Family Doctor). Each contact has Call and SMS buttons.
How does SOS work?
Tap the red phone button. The app asks "Send SOS?" and explains that it will open your SMS app with a pre-filled distress message to all your emergency contacts. Tap Send to continue. The app then opens your messaging app with the message ready. Nothing is sent until you tap send there. If you allow location access while using the app, the message also includes a Google Maps link to where you are (the app waits up to about 6 seconds for your location). If you do not allow it, or your location is not available, the message is still prepared without a link. If you have no emergency contacts yet, the app tells you to add one first and offers a Call 911 button.
Can I change the SOS message?
Yes. Open More, tap SOS Message, edit the text and save. Tap Reset to Default to go back.
What is the ICE card?
ICE means "In Case of Emergency". Open More and tap ICE Card to keep your blood type, allergies, medications, conditions, doctor and notes in one place. This information stays on your device. We do not receive it.
How do I add an insurance policy?
Open Home, tap My Policies, then tap + in the top right. Enter the policy type, insurer, policy number and claims hotline. You can add an agent's contact and an expiry date. The app can remind you before it expires; this uses local notifications on your device. If reminders do not appear, check Settings > Notifications > Life Tips.
How do I find a guide?
Open Guides. Use the search box or the category chips. Tap a guide to read the steps. First-aid guides are general information, not a substitute for professional help.
How do I save a route?
Open Home, tap Routes, then tap + in the top right. Enter a name and the addresses you type. Tap Navigate to open the route in Google Maps (the app, or its website if the app is not installed). The addresses are passed to Google Maps. If you enter only one address, the route starts from your current location.
Can I reorder or remove the home sections?
Yes. On Home, tap the pencil icon in the top right to edit. Drag the handle to reorder, tap the red trash icon to delete, or tap a card to edit it. Tap the check mark to save.
Can I add my own section?
Yes. In edit mode, tap Add Section at the bottom. Choose a color, icon and title, and whether it dials a number or shows notes.
How do I back up my data?
Open More and tap Export (Copy backup). The app copies your data to the clipboard as text. Paste it into a note or file you keep safe. The app does not upload it anywhere.
How do I restore a backup?
Copy the backup text, open More and tap Import (Restore). The restore replaces all current data (contacts, policies, sections and so on), so the app asks you to confirm first.
Why do I see an ad?
Life Tips is free. A banner ad (provided by Google AdMob) is shown at the bottom of the Home screen. Emergency screens (calls, SOS, ICE card and first-aid steps) never show ads.
How do I remove ads?
Open More and tap Remove Ads, then Subscribe. It is an auto-renewing monthly subscription billed by Apple, and the price is shown before you confirm. It only removes the banner ad; all features stay free.
I subscribed on another device or reinstalled the app. How do I restore it?
Open More, tap Remove Ads, then tap Restore purchases. Use the same Apple ID you subscribed with.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Life Tips and tap Cancel Subscription (you may need to scroll down). As stated in the subscription terms in the app, cancel at least 24 hours before the end of the current period to avoid the next charge. You keep the ad-free benefit until the period ends.
Can I get a refund?
Apple handles billing and decides refund requests; we cannot issue refunds. To ask for one, go to reportaproblem.apple.com, sign in with your Apple Account, choose "I'd like to" > "Request a refund", pick the reason and select Life Tips. Cancelling a subscription is separate from requesting a refund.
What are Ad Privacy Settings?
In some regions (for example the EEA, UK and Switzerland) the app asks for your choice about ads. Where it applies, you can change that choice later in More > Ad Privacy Settings.
Life Tips — 支持
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Life Tips 是一本面向在美生活的离线应急手册：紧急号码、带一键求救的紧急联系人、保单到期提醒、ICE 医疗信息卡，以及急救和生活指南。有问题、Bug 反馈或建议？请发邮件至 contact@nebulatechapps.com，并告诉我们 iPhone 型号、iOS 版本和发生了什么。
Life Tips 是医疗或法律建议吗？
Life Tips 只提供一般性信息，不是医疗或法律建议。遇到紧急情况请拨打 911。
怎么在 App 里切换页面？
用底部栏：首页、指南、联系人、更多。中间的红色电话按钮是 SOS。
怎么切换语言和外观？
打开「更多」。点「语言」可在英文和中文之间切换；点「外观」可选择跟随系统、浅色或深色。
需要联网吗？
不需要。数据都存在你的设备上，没有网络也能使用。只有会打开其他 App 的功能（地图、信息、App Store）和 iPhone 上的横幅广告需要联网。
怎么拨打紧急号码？
打开「联系人」，紧急号码在最上方，点一下会打开拨号界面。
可以修改紧急号码吗？
可以。在「联系人」里点紧急号码区域的编辑（铅笔）图标，可以修改号码和名称、添加或删除；点还原图标可恢复默认号码。
怎么添加紧急联系人？
打开「联系人」，点右上角的 +。填写姓名、手机号和可选的备注（如：妻子、家庭医生）。每位联系人都有「拨打」和「短信」按钮。
SOS 是怎么工作的？
点红色电话按钮，App 会先问「发送求救短信？」，并说明将打开短信应用、向所有紧急联系人发送预设的求救短信。点「发送」继续，App 会打开你的短信应用，并填好内容；在短信应用里你点发送之前不会发出任何内容。如果你允许 App 在使用期间获取位置，短信里还会带上一个你所在位置的 Google 地图链接（App 最多等约 6 秒获取位置）；不允许或拿不到位置时，短信照常准备好，只是没有链接。如果还没有紧急联系人，App 会提示先添加联系人，并提供「拨打 911」按钮。
可以修改求救短信吗？
可以。打开「更多」，点「求救短信内容」，修改后保存；点「恢复默认」可还原。
ICE 卡是什么？
ICE 是 "In Case of Emergency"（紧急情况）。打开「更多」→「ICE 急救信息卡」，把血型、过敏、用药、病史、医生和备注集中记在一处。这些信息只保存在你的设备上，我们不会收到。
怎么添加保单？
打开首页，点「我的保单」，再点右上角的 +。填写保险类型、保险公司、保单号和报案热线，还可以添加代理人联系方式和到期日。App 可在到期前提醒你（使用设备本地通知）。如果收不到提醒，请检查「设置 > 通知 > Life Tips」。
怎么找指南？
打开「指南」，用搜索框或分类标签。点一篇指南查看步骤。急救指南只是一般性信息，不能代替专业救助。
怎么保存路线？
打开首页，点「路线」，再点右上角的 +。输入名称和你手动输入的地址。点「导航」会在 Google 地图里打开（已安装 App 就打开 App，否则打开网页），地址会交给 Google 地图。只填一个地址时，从你当前位置出发。
可以调整或删除首页板块吗？
可以。在首页点右上角的铅笔图标进入编辑：拖动手柄调整顺序，点红色垃圾桶图标删除，点卡片可编辑，点对勾保存。
可以添加自己的板块吗？
可以。编辑状态下点底部的「添加板块」，选择颜色、图标和名称，并设置点击后是拨号还是显示备注。
怎么备份数据？
打开「更多」，点「导出（复制备份）」。App 会把你的数据以文字形式复制到剪贴板，请粘贴到备忘录或文件里妥善保存。App 不会把它上传到任何地方。
怎么恢复备份？
复制备份文字，打开「更多」，点「导入（恢复数据）」。恢复会覆盖当前全部数据（联系人、保单、板块等），所以 App 会先让你确认。
为什么会看到广告？
Life Tips 免费。首页底部有一条横幅广告（由 Google AdMob 提供）。应急页面（拨号、SOS、ICE 卡、急救步骤）从不显示广告。
怎么去掉广告？
打开「更多」，点「去广告」，再点「订阅」。这是由 Apple 收费的每月自动续订订阅，确认前会显示价格。它只去掉横幅广告，所有功能仍然免费。
我换了设备或重装了 App，怎么恢复订阅？
打开「更多」→「去广告」→「恢复购买」，请使用订阅时的同一个 Apple ID。
怎么取消订阅？
在 iPhone 上打开「设置」，点你的姓名，再点「订阅」，选择 Life Tips，点「取消订阅」（可能需要向下滚动）。按 App 内订阅条款的说明，请在当前订阅期结束前至少 24 小时取消，以免被扣下一期费用；取消后到期前仍可使用去广告。
可以退款吗？
扣款和退款由 Apple 处理并由 Apple 决定，我们无法退款。申请方法：访问 reportaproblem.apple.com，用你的 Apple 账户登录，选择「I'd like to」>「Request a refund」（申请退款），选择原因并选中 Life Tips。取消订阅和申请退款是两件事。
「广告隐私设置」是什么？
在某些地区（例如欧洲经济区、英国、瑞士），App 会询问你对广告的选择。适用的地区，之后可以在「更多 > 广告隐私设置」里修改。